Return Policy


Return & Exchange Policy

 

"Can I return my purchase?" - Yes! We’re happy to help.

We believe you’ll love our slipcovers just as much as we do. But if your order isn’t quite right—whether it didn’t fit or simply wasn’t what you expected—we’re here to make the return process smooth and transparent.

Before You Order

To help avoid returns, please carefully measure your furniture using our [Measuring Guide] before placing an order. Ensuring your item fits within our recommended size range will save you time and effort.

Return & Exchange Window

  • You have 14 days from the delivery date to request a return or exchange.

  • Once approved, you’ll have another 14 days to return the item to us.

  • Unfortunately, we cannot accept returns after 14 days from delivery, even if the item is unused.

  • Any manufacturing defects must be reported within 14 days of the delivery date to be eligible for a free exchange. Unfortunately, after this period, the product cannot be reimbursed or exchanged.

Exchanges

  • Exchanges depend on stock availability.

  • If your requested item is out of stock, our team will reach out to offer alternative options.

Return Process

  1. CLICK HERE to submit your return.

  2. Our team will respond within 1 business day with return instructions over email.

Return Shipping Costs

  • Return shipping is the customer’s responsibility.

  • Shipping charges are non-refundable.

  • Use a tracked and insured service and keep proof of postage until your refund is processed.

UK Returns

We recommend using Evri for affordable large parcel returns. You may also use DPD, Royal Mail, DHL, Parcelforce, or any other preferred carrier of your choice.

International Returns

Please ship via a tracked local postal service. Mark your customs declaration as "Returned Goods" to avoid duties or taxes. Any incorrect customs handling may result in delays or your parcel being returned to you.

Condition of Returned Items

To be eligible for a return:

  • Items must be unused and in new condition.

  • Must include original packaging, folding cardboards, elastic straps, and instructions.

If returned items are in an unsellable condition, a 25% restocking fee will apply. Examples of unsellable conditions include:

  • Dirty, stained, or odorous slipcovers

  • Pet hair, pulled threads, or fabric damage

  • Missing or broken accessories

  • Damaged or missing packaging/instructions

Refunds

Once your return is received and inspected:

  • Your refund will be processed within 2 business days.

  • Credit will be applied to your original payment method.

Please note:

This return policy does not apply to commercial customers.

Final Tips

  • Double-check your order before confirming purchase.

  • Save your shipping and tracking info until your refund is complete.