We truly believe that you will love our slipcovers as much as we do. However, we understand, that sometimes a product may not be what you expected it to be or may not fit your furniture. That is why we recommend to measure your furniture as it suggested in measuring guide and make sure it's within a specified range before purchasing slipcover in order to prevent returns. In that unlikely event, we invite you to review the following terms related to returning a product.
Exchanges/refunds will be granted up to 14 days from the date that the product was received. Please make sure you carefully review your order before finalizing your purchase. Unfortunately, after 14 days since you received the item, we can’t offer you a refund or exchange.
In the unlikely circumstance you need to return an item to us, please submit a returns request by going clicking the link, and we’ll get back to you with instructions within 1 business day.
Please be aware that returns must be sent back to us within 14 days of submitting the returns request.
A customer is responsible for paying the shipping costs for returning/exchanging the item. Shipping costs are non-refundable. Any returning items are customer's responsibility until they reach our warehouse. We would suggest using a delivery service that insures you for the value of the item(s) and obtaining proof of postage.
To be eligible for a return, your item must be in a new condition and unused. It must also be in the original packaging with all folding cardboards, instructions and elastic straps.
In case if the returned item is in unsellable condition, we will charge restocking fee in the amount of 20-80% of the purchase price. Unsellable condition examples are: slipcover is dirty or stained; slipcover has odour or bad smell; slipcover came with pet hair; fabric is damaged or has pulled threads; accessories are not returned or broken; packaging and/or instruction papers are damaged or missing (£10 if packaging and/or instruction papers are damaged or missing, £10 for missing elastic straps, £15 for missing plastic bag).
Once your return is received and inspected, we will process your refund within 5 business days and a credit will automatically be applied to your credit card or original method of payment.
Please note this does not apply to commercial customers.