"Can I return my purchase?" — Yes! We’re happy to help.
We believe you’ll love your Menotti slipcovers as much as we do. However, if your order isn’t quite right—whether it didn’t fit or simply wasn’t what you expected—we’re here to make the return process smooth and transparent.
Measure twice, order once! To avoid the hassle of returns, please carefully measure your furniture using our Measuring Guide (on product page) before placing an order. Ensuring your item fits within our recommended size range will save you time and effort.
Step 1: The "Heads Up" (Days 1–14) You have 14 days from the day your parcel arrives to let us know you’d like to return or exchange it.
Please note: We cannot accept return requests after this 14-day window closes, even if the item is unopened.
Step 2: The "Send Back" (Next 14 Days) Once your return is approved, you have another 14 days to post the item back to us.
Items posted after this period cannot be accepted or refunded.
Defects? Please report any faults within the first 14 days for a free exchange.
To be eligible for a full refund, items must be in a re-sellable condition. This means:
Items must be unused and in new condition.
Items must include original packaging, folding cardboards, elastic straps, and instructions.
Diminished Value & Restocking Fees If returned items are received in an unsellable condition, a 25% restocking feewill be deducted from your refund. Examples of unsellable conditions include:
Dirty, stained, or odorous slipcovers (including smells of smoke, perfume, or cooking).
Pet hair, pulled threads, or fabric damage.
Missing or broken accessories.
Damaged or missing packaging/instructions.
UK Returns (Free): Menotti provides a complimentary Royal Mail return label for all UK returns.
CLICK HERE to submit your return request.
Our team will respond within 1 business day with your return label and instructions via email.
Pack your item securely. Please use a tracked service and keep your proof of postage until your refund is processed.
Note: If you choose to use a courier other than our provided Royal Mail service, the return shipping cost will not be reimbursed.
International Returns: Please ship via a tracked local postal service.
Important: Mark your customs declaration as "Returned Goods" to avoid duties or taxes.
Incorrect customs handling may result in delays or your parcel being returned to you. International return shipping costs are the responsibility of the customer.
Once your return is received and inspected at our warehouse:
Your refund will be processed within 3 business days.
Credit will be applied automatically to your original payment method.
Shipping Costs: Standard outbound shipping costs will be refunded. However, supplementary costs for express/premium delivery options chosen at checkout are non-refundable.
We stand by the quality of our products. If you discover a fault:
Please report it to us as soon as possible within 14 days of delivery so we can arrange a swift free exchange.
Exchanges are subject to stock availability. If your requested item is out of stock, our team will reach out to offer alternative options or a refund.
Please Note: This return policy does not apply to commercial/B2B customers.
