Return Policy
We truly believe that you will love our slipcovers as much as we do. However, we understand, that sometimes a product may not be what you expected it to be or may not fit your furniture. That is why we recommend to measure your furniture as it suggested in measuring guide and make sure it's within a specified range before purchasing slipcover in order to prevent returns. In that unlikely event, we invite you to review the following terms related to returning a product.
Exchanges/refunds can be requested within 14 days of the date the product was received. We allow another 14 days to send the item(s) back to us. Please make sure you carefully review your order before finalizing your purchase. Unfortunately, after 14 days since you received the item, we can’t offer you a refund or exchange even if the items are unused.
Exchanges are subject to stock availability, if any items you have requested are out of stock our team will be in contact via email to offer alternative options.
In the unlikely circumstance you need to return an item to us, please submit a returns request by clicking the link below, and we’ll get back to you with instructions within 1 business day.
A customer is responsible for paying the shipping costs for returning/exchanging the item. Shipping costs are non-refundable. Any returning items are customer's responsibility until they reach our warehouse. We would suggest using a tracked delivery service that insures you for the value of the item(s) and obtaining proof of postage.
For the UK customers, we would recommend using Hermes for the returns as they offer one of the lowest rates on the market for large parcels. Drop off your parcels at your nearest parcel shop or your friendly local courier can collect them from you.
If you wish, you can use other carriers such as DPD, Royal Mail, Parcelforce etc.
For international customers, please return your items via your local post office on a tracked service and ensure that you fill out the relevant customs forms correctly so that no local sales taxes and/or customs duties are incurred (enter 'Returned goods' for the category of the items enclosed). This will avoid your parcel being held by UK customs and may result in the package being returned to you.
Please retain your shipping documentation and tracking number until the refund has been processed.
To be eligible for a return, your item must be in a new condition and unused. It must also be in the original packaging with all folding cardboards, instructions and elastic straps.
In case if the returned item is in unsellable condition, we will charge restocking fee in the amount of 20-80% of the purchase price. Unsellable condition examples are: slipcover is dirty or stained; slipcover has odour or bad smell; slipcover came with pet hair; fabric is damaged or has pulled threads; accessories are not returned or broken; packaging and/or instruction papers are damaged or missing
Once your return is received and inspected, we will process your refund within 2 business days and a credit will automatically be applied to your credit card or original method of payment.
Please note this does not apply to commercial customers.